Services and Support

Services and Support

PRODAC offers a variety of services and product support models that are available either as part of the product package or as separately purchased options.

Product-Related Services & Support
Consulting Services
Money-Saving Utilization of Existing Equipment

Product-Related Services & Support


Product Training

PRODAC’s comprehensive, in-depth training ensures that all relevant personnel are equipped to utilize, maintain, and gain the maximum benefit from PRODAC software. Training is available for groups, for individuals, and as role-based courses. It can include initial on-site training prior to implementation, as well as periodic updates and refresher courses.

According to the individual plant’s requirements, the training can include:

Overview – Covering PRODAC concepts, terminology, operation, modules
Line Supervisor Work Station – Step-by-step instructions for reporting product change-over, and interpreting Line Supervisor displays
Traceability – Entering information for tracking and tracing
Management – Utilizing Graphic Queries foranalyzing and managing production
Planning – Scheduling
Quality Assurance – Entering, reading, and interpreting data in the QC Manager, tracking defects and problems
Run Manager – Using manual correction of run data
Reports – Generating and interpreting reports
Master Table Data Entry – Configuring specific production needs



PRODAC solutions can be tailored to a plant’s specific requirements, including site plan and configuration.



PRODAC solutions can be easily interfaced and integrated with a plant’s equipment, as well as with ERP (including SAP®), LIMS, supply chain, and maintenance systems.


Additional PLCs

PLCs and sensors can be easily added and interfaced, as required.



Telephone, e-mail, and on-site support is available for the life of the product. PRODAC also provides extensive product documentation.

Annual Service Contract

Renewable maintenance contracts are available.


Consulting Services

Technical Consulting for the Beverage Industry
As the recognized leader in filling and packaging for the beverage and brewery industries, PRODAC provides global consulting services – including turnkey project development, as well as planning, implementation, and problem-solving.


Money-Saving Utilization of Existing Equipment

In today’s economic climate, where every penny counts, flexible PRODAC solutions can significantly cut costs.

-PRODAC solutions can work with any type of line and any kind of machinery, and can assist with software and PLC upgrades.
-Using PRODAC software with existing equipment can enable plants to avoid the expense of establishing new lines.
-Using PRODAC software, new lines can be created out of a mix of old and new equipment.

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